Shopify comes with a core set of functionality and features layered by premium themes and multiple apps. These change the way Shopify looks and behaves.
Speaking in analogies, getting a Shopify store can be compared with buying a new vehicle. A new car will come with the default equipment and options installed by the manufacturer. The accessories and gadgets are an afterthought to improve the look and functionality of the vehicle. Changing to a premium Shopify theme or adding apps would be like an aftermarket thought to add to its features and functionality.
For a car with default features, you would hold the manufacturer responsible if any issue crops up. For problems with the additional accessories, you would reach out to your local automotive service center. But for Shopify, why approach multiple support teams or centers when you can get it from one full-service Shopify troubleshooting & support service agency?
Let us understand the working dynamics of Shopify. The platform is the manufacturer that created the functionality for your online shop. So, the Shopify support team should be your first point of contact for issues you face with the platform. Likewise, if you upgrade your Shopify store with a paid version, then the developers who designed and developed it should be your first stop for issues.
Contacting the right service team is key to solving your issues or getting responses to your queries. Please note that Shopify gurus can only help you with the basic functionality of Shopify. What you need is a full-service Shopify troubleshooting team that offers solutions promptly so you can get back to running your online business in no time.