Need Full-Service Shopify Support & Troubleshooting for your Shop? We’ve got your back!
When choosing a platform to host your ecommerce store, you consider many things from hosting services to products or services you will be selling, their image quality, price, features and functionality of the website, logistics, and payment gateway. These are just some of the many factors but have you ever thought of the troubleshooting and after-sales support services for your online store?
If you plan to use your online shop on Shopify, you may want to look up the troubleshooting and support services available to you. What happens if your store hangs a lot or your checkout is not working? What if you face uploading or connection errors and have no idea how to fix them? These are just some of the many problems you could encounter that could be detrimental to your ecommerce business.
You need on-time support that you need to be able to run your Shopify business successfully. That said, the question is, whom do you contact for assistance?
There are multiple Shopify teams that you could interact with for troubleshooting or support because the Shopify platform is at the center of your ecosystem, from products, themes, apps, design, development, shipping, payment gateway, and more.
The Effect of Aftermarket
Shopify comes with a core set of functionality and features layered by premium themes and multiple apps. These change the way Shopify looks and behaves.
Speaking in analogies, getting a Shopify store can be compared with buying a new vehicle. A new car will come with the default equipment and options installed by the manufacturer. The accessories and gadgets are an afterthought to improve the look and functionality of the vehicle. Changing to a premium Shopify theme or adding apps would be like an aftermarket thought to add to its features and functionality.
For a car with default features, you would hold the manufacturer responsible if any issue crops up. For problems with the additional accessories, you would reach out to your local automotive service center. But for Shopify, why approach multiple support teams or centers when you can get it from one full-service Shopify troubleshooting & support service agency?
Let us understand the working dynamics of Shopify. The platform is the manufacturer that created the functionality for your online shop. So, the Shopify support team should be your first point of contact for issues you face with the platform. Likewise, if you upgrade your Shopify store with a paid version, then the developers who designed and developed it should be your first stop for issues.
Contacting the right service team is key to solving your issues or getting responses to your queries. Please note that Shopify gurus can only help you with the basic functionality of Shopify. What you need is a full-service Shopify troubleshooting team that offers solutions promptly so you can get back to running your online business in no time.
Our Shopify experts comprise designers, developers, and troubleshooters that offer services to help you with any platform issue. Revisiting the car analogy, Shopify experts equal local automobile service centers.
Shopify experts are officially vetted by Shopify and offer their expertise and customer service at a reasonable rate.
When to contact Website Pandas Shopify experts?
For solutions for complex issues like edits to the features or core functionality of your existing theme, both free and premium, our Shopify troubleshooting experts have the experience and skill to help you with a wide range of solutions. It also applies to Shopify business owners who are on a tight budget and seeking for shopify support. Website Pandas offers in-depth assistance with customizations, apps design and development, and beyond.
For Shopify App Troubleshooting
We can improve the store navigation and functionality through add-ons and apps. These features can range from simple to complex, and hence, reaching out to us in case of any app overload or challenge that your face is the way forward.
Our team is familiar with how the code works and controls your theme or apps. In some cases, we are the only ones with access to make edits or fix bugs. If you are looking at Shopify Support services for your Shopify theme or to improve the app compatibility with it, our team would be happy to assist.
Things to keep in mind for Shopify Support Services
The rule of thumb is to contact your full-service Shopify Agency who can take up all the load of troubleshooting and fixing issues. This way, you will save time and service costs that could otherwise arise from being referred to multiple Shopify support teams. You also save the effort of detailing your issues or problems to different support executives instead of one.
With all the support services under one roof and a daily progress synopsis, you will get the best assistance from our support team. Our team would troubleshoot most effectively to ensure the resolution of any technical issue.
Here are our Shopify support and troubleshooting services are broken down for easy reference.
Email Support
No time to chat? Cannot express your issue in a small box? You can go the old school way by dropping an email to our support email address. We will promptly get back to you with solutions. Our Shopify support team is quick at answering queries. You can expect a response within a few hours of shooting out an email.
Live Chat Support
Our live chat option is convenient to use. Type in your query into the live chat box, and it will connect you with our Shopify troubleshooting expert. This service is quick and efficient. Before you log in, mention the name of your Shopify domain. It saves time, and our support staff can get to solve your issue immediately. Many technical problems are taken care of on live chat. If not, we will send you a follow-up email.
Phone Support
You can connect with us on the phone, and our Shopify support staff will be at your service to troubleshoot any issues in real-time. This support system is for your convenience, so do not hesitate to reach out for solutions.
We not only set up Shopify stores; we support our clients beyond just building, designing, developing, and setting up. Priority access enables us to get Shopify changes implemented when needed.
Shopify troubleshooting help you need when you need
We offer affordable Shopify priority support packages that turn out to be cheaper than ad hoc requests. Choose one that suits your needs and budget.
You can sign up for an agreed number of service hours every month, which turns out to be more cost-effective. We can allocate time for working on your site and troubleshooting in a way that is efficient and helpful for longer-term projects.
You will be assigned a dedicated point of contact who will provide consultation, pen down all issues, get them fixed, and share a transparent report on the hours spent for troubleshooting each month.
We help in getting your Shopify store up and running seamlessly. Connect with us for all your troubleshooting needs.
FAQs
To troubleshoot errors that you may encounter with your Shopify store.
Not able to connect to my Shopify store?
Try clearing out the cookies and cache of your browser/s. Often, this simple step helps because it fixes problems such as formatting and loading issues.
Has your Shopify trial expired? Is your Shopify account canceled or suspended?
Make sure your store is active.
Did you change the name of your Shopify store?
Make sure you have valid store information. Enter the current name that you are using when connecting to your Shopify store.
How to login to Shopify?
Enter this URL (mystorename.myshopify.com/admin) in your browser. When the login page appears, enter the email address you used for recovery earlier. Enter your password to log in. If you are still not able to log in from the link, click the Forgot Password option to reset your password.
Are you using an API?
Check if any issues are occurring due to an API and connect with our Shopify support team immediately to troubleshoot.
Are you entering the correct Shopify store information?
Make sure you are using just your Shopify store name when trying to connect. Do not use the link to the store. For instance, you should use your store name and not https://storename.myshopify.com/.
Have a failed order?
To avoid failed orders, please ensure you connect all product variants with the respective app account. If you are not able to figure it out, talk to us for solutions.
Any Additional Assistance?
In case none of the FAQs offer solutions to your problems, please feel free to reach out to Website Pandas’ Shopify Support Team to resolve all your issues.
What Next Now?
We are always happy to support you with any issue related to your Shopify store and apps. Just drop an email at support@websitepandas.com, or call us at 973-577-7213.
We offer customers with multiple options to contact so that they can connect with our support team instantly. The options make it a lot easier for our customers looking for immediate support when they need it.
To help troubleshoot effectively, please detail out the exact issue you are facing and we will be glad to investigate further and get back to you with fixes.
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